Shipping & deliveries

1. All purchasers via the SOFA & SOUL website include a separate dispatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the dispatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier.

2. Once an order has been dispatched to the customer by SOFA & SOUL in accordance with 1, the dispatch service is deemed to have been provided, and in no circumstances is SOFA & SOUL then liable to refund the delivery fee paid by the customer.

3. SOFA & SOUL will provide customers with tracking information to enable liaising with the carrier. SOFA & SOUL is not responsible for the delivery and delivery times of Goods once dispatched in accordance with 1. Once Goods have been dispatched, it is the customer’s responsibility to liaise with SOFA & SOUL’s nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours or otherwise in accordance with the carrier’s instructions. Any information provided by SOFA & SOUL to a customer in relation to delivery will be from a third party, and as such SOFA & SOUL will not guarantee the accuracy of such information. SOFA & SOUL will provide customers with tracking information to enable liaising with the carrier.

4. The parties acknowledge that delays in shipping do occasionally occur, and SOFA & SOUL is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order.

5. The parties acknowledge that Goods may be damaged in transit by the carriers, and in such a case, the customer may contact SOFA & SOUL in accordance with Clause 9, and other than in accordance with that clause, SOFA & SOUL is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the carrying out of the process outlined in Clause 9.

6. The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by SOFA & SOUL and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified by e-mail at the e-mail address nominated in their Order.

7. SOFA & SOUL will not dispatch Goods to PO Box addresses.

8. Title and risk in the Goods pass to the customer on signing for delivery of the Goods.

9. Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided upon the item being left as instructed.

10. SOFA & SOUL’s nominated courier will deliver Goods during business hours (9am to 5pm, Monday to Friday), unless otherwise arranged in advance with SOFA & SOUL.

11. The Service and delivery of Goods by third party carriers does vary dependent on freight service selected.

Standard delivery - includes only delivery to ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying items inside, upstairs, in elevators, placement, assembly, removal of wrapping or the like. It is the customers responsibility to arrange for a means (whether by requesting assistance from neighbors or friends or otherwise) to bring Goods inside (or in the case of a return, outside) from (or in the case of a return, to) the front door or grounds floor of residences or buildings.

Premium delivery – Our preferred method for locally made sofas and dining includes delivery to ground floor by two delivery people, and does include carrying items inside, 1st level if easy access, in elevators, placement, assembly and removal of wrapping. It is the customers responsibility to arrange for access and to ensure easy access into customers property

12. For all items deemed “Oversize” (being a Good weighing over 50kg), or for difficult access to properties the customer may be required to assist and to inform SOFA & SOUL so appropriate delivery service is arranged in advance

13. Delivery access is the responsibility of the customer. It is upon the onus of the client to check that the items that they have ordered not only fit into the space or area which they want it positioned, but also how it will be transported or carried into the room or space required. It is the customers responsibility and requirement to check measurements of their ordered pieces against the intended space and access to the are required. Due to OH&S, showroom staff are not permitted to load Customers vehicles. Pickup and delivery is the responsibility of the Customer. If a Customer is unsure whether an item will fit within their required space or within our standard or premium delivery guide lines an access check may be required on request. This will incur an additional service fee. Sofa and Soul does not take responsibility if items do not fit. If third party carriers encounter any difficulties with deliveries or deem the delivery outside reasonable service, a further fee may be charged to Customer by the carrier.