Returns

1. SOFA & SOUL offer a 3 day cooling off period on orders. Due to the nature of made to order the Customer is required to notify Sofa and Soul in writing within 3 days of placing their order if the wish to cancel, after this time, the Customer chooses to forfeit their deposit amount for instore orders or at least 25% of their total order for online orders.

2. SOFA & SOUL is not required to provide refunds.

3. No refunds are available for services where goods are not offered.

4. In order to facilitate a return under these Terms and Conditions, Customers must e-mail sales@sofasoul.com.au

5. The customer must comply with directions from SOFA & SOUL staff to facilitate a return.

6. Returned Goods must be returned in their original packaging with all accessories and must be in a re-saleable condition. If a returned item is found not to be re-saleable by SOFA & SOUL (at its sole discretion), SOFA & SOUL reserves the right to refund only 50% or less of the product price paid by the customer.

7. If the customer arranges to return the Goods themselves, it is the customer’s responsibility to ensure that returned items are returned safely and in re-saleable condition. SOFA & SOUL takes no responsibility for items lost in transit.

8. SOFA & SOUL considers that an item that has been damaged in transit or contains a fault that is unique to the actual item sent to the customer, and therefore would not be expected to be a fault existing in a replacement, not to be a major fault in any circumstances notwithstanding the extent of said damage.

9. Due to environmental considerations, SOFA & SOUL does not pick-up furniture deemed, in SOFA & SOUL’s sole discretion, to be damaged or faulty beyond repair, and the customer is responsible for disposal (for example, by utilising publicly available hard-waste collection or disposal processes in the customers area).
10. Refunds on any deposits paid may take approximately two weeks to process. If paid by credit card the funds need to be returned back to the same credit card